When case workers in states sit down to prepare a report or retrieve a file, time is not just a luxury. It is a lifeline. Every second spent navigating clunky software, waiting on system lags, or re-checking outdated reports is a second lost in helping a vulnerable family or protecting a child. Across the public sector, these tools are often outdated and inefficient, leaving frontline workers to carry not only the emotional burden of their roles but the technical failures of their systems.
It is here between the silences and delays that a quiet transformation is taking place, led by Karthik Sirigiri, a software engineer with a deep understanding of system architecture and a keen eye for user pain points. Karthik’s focus is not just technical improvement, but community impact: making the tools that serve the most vulnerable actually work.
He began by tackling one of the most frustrating aspects of these platforms, which is testing. For years, system updates relied on manual testing, a time-consuming process prone to error and inconsistency. By developing a fully automated framework using Playwright and TypeScript, Karthik replaced hours of labor with precision automation. The impact was immediate: a 50% reduction in manual testing efforts, 40% broader coverage, and a dramatic drop in post-deployment bugs. As one colleague put it, “This changed the way we work.”
But fixing testing wasn’t the end goal. It was the beginning.
Caseworkers still faced long delays when generating reports, a critical part of ensuring timely interventions and compliance with state and federal oversight. Digging into the platform’s backend, Karthik optimized SQL queries and restructured reporting databases. That work alone led to a 20% speed improvement, a small number that translates into critical time savings for workers helping real families. “Those seconds matter,” Karthik said, reflecting on the urgency behind the changes. “ It is not just about performance It is about people.”Nowhere is that more evident than in his overhaul of document retrieval. Legacy systems had buried critical files in slow, unreliable storage. Karthik implemented secure cloud-based storage, slashing retrieval times by 60% and making it far easier for workers to access vital documentation on the spot. That shift wasn’t just technical; it aligned the organization with modern compliance standards, all while improving day-to-day usability.
Nowhere is that more evident than in his overhaul of document retrieval. Karthik replaced slow, unreliable legacy storage with secure cloud-based solutions, cutting retrieval times by 60% and boosting usability while meeting modern compliance standards.
He also integrated case management software for state and enterprise clients. For states, he enabled seamless connectivity with government systems for efficient collaboration and compliance. For enterprises, he added analytics and workflows for large-scale needs. This dual approach expanded the software’s reach and impact across both sectors. Public sector tech spending is set to hit $3.4 trillion by 2026, with cloud storage reaching $137 billion by 2025. For Karthik, though, the focus remains on human impact, not market size.
One of his most effective interventions came in the form of automation triggers custom-designed solutions that eliminate repetitive manual workflows such as paperwork generation and notifications. By integrating these seamlessly into the system, he reduced routine workload by 40%. The result: less burnout for caseworkers and more focus on helping those in crisis. “It is about giving people back their time,” he explained. “If we can take away the grunt work, they can do what they came here to do – to help.”
Karthik’s work extends well beyond performance metrics. The automation tools, testing framework, and storage integrations he built have all been adopted across multiple teams within the organization, setting new standards for reliability and efficiency. In an industry where adoption often lags, this widespread buy-in is a testament to the impact of the solutions themselves.
In parallel with his work in case management, Karthik has also contributed significantly to healthcare systems. In one initiative, he helped implement HIPAA-compliant APIs for claims processing on cloud infrastructure, improving security and speeding up approvals by 25%. Elsewhere, he used Databricks and time-based triggers to automate data validation, cutting down processing time and ensuring accuracy across massive healthcare datasets. And while the numbers are impressive 25% faster claims, 60% quicker file access, 50% less manual testing they tell only part of the story. The real measure of Karthik’s impact is felt in the everyday lives of people who interact with these systems, from caseworkers helping children to healthcare professionals securing urgent approvals.
With automated testing expected to power 70% of software QA by 2025 (according to Gartner) and the testing sector projected to exceed $60 billion by 2027 (MarketsandMarkets), Karthik’s work is not just part of a trend. It is shaping one. He’s showing how scalable, secure, and humane technology can become a public good. Even now, he continues refining and extending these systems, adjusting cloud workflows, optimizing pipelines, and preparing future-ready frameworks that can adapt to new needs. But what sets his journey apart is a quiet ethic that runs beneath the surface of all his work. “I’m not building for the spotlight,” Karthik once said. “I’m building for the people who don’t have time to wait.”
That mindset grounded, thoughtful, and relentlessly focused on impact has reshaped how critical public tools operate. From child protection to claims processing, from broken databases to real-time automation, Karthik has built systems that don’t just work, they serve. And in doing so, he has offered a template for others in tech: one where code meets care, and where innovation finds its highest purpose in the lives it helps improve.