The development of information technologies has led to a new form of communication with the government in the form of e-government. Electronic governance or e-governance is the inclusion of information and communication technology (ICT) for delivering government services, exchange of information communication transactions, integration of various stand-alone systems and services between government-to-customer (G2C), government-to-business (G2B), government-to-government (G2G) as well as back-office processes and interactions within the entire government framework.
E-governance can be made instrumental in increasing governmental transparency and facilitate e-democracy. In the last twenty years, we have seen massive developments in information and communication systems. All this stems from a single fact that both the government as well as the private sector has realized its enormous implications on the economy. Information and communication system is essential for the country’s economic transformations. Technology has already taken the users by storm. People are open-minded to this new change and are adopting more modern technologies.
Services based on electronic support are providing facilities to businesses and citizens in the most transparent, efficient, and cost-effective manner. Thus, all these in combination, has empowered the citizens to have access to the government anytime, and anywhere. It has not only encouraged transparency but also builds trust in the government.
E-governance comes with a host of benefits for the organizations as well as citizens. E-governance is a great model for the government to connect with the citizens and help promote transparency and build trust. It enables the operation of certain services in real-time. This enables easy and efficient daily contact with citizens by official agencies. Through E-Governance, any person or entity may make inquiries to government agencies to obtain necessary information and perform legal transactions through the Internet. E-governance also provides the real participation of citizens in political processes, particularly in law. Every citizen can participate in the creation of laws, discussing them, and voting for them on the web.
General realization of the idea of e-government caused huge interest around the world. A lot of developed countries such as USA, UK, Sweden, Denmark, Norway, Costa Rica, Qatar, United Arab Emirates, Latvia, Estonia, Czech Republic, and many other countries have already implemented or started to apply methods of electronic government. Introduction or implementation of E-Governance will be openness and transparency of public authorities and local governments; saving time and material resources along with improvement in the quality of administrative services and life in general. Hence, it is bringing transparency in a lot of ways.